Careers

Technical Account Manager (China)

Key Responsibilities

  • Acts as a liaison and point of contact for HQ for any technical issues
  • Engage effectively with all levels across client’s organization including C-level executives, to analyse business needs and technology and scopes technical solution to address their requirements
  • Coordinate closely with sales and tech team and provide pre-sales technical support to align solution design with client’s requirements
  • Support system integration
  • Applies technical expertise in resolving highly complex client issues
  • Coordinate and manage any pre, post and in-sales technical issue

Requirements

  • Minimum 5 years of technical support experience
  • Prior experience in fraud management or payment solutions in the following verticals:
    • Digital goods commerce
    • e-Commerce
    • Travel
    • On-demand apps (e.g. Ride-hailing, Delivery services)
  • Experience in C++, PHP, HTML, CSS, JavaScript, MySQL, NoSQL and other database technologies
  • Conversant in web-based technology with technical and non-technical audiences
  • Knowledge of English and Mandarin is a must to communicate with HQ and China enterprises
  • Experience with large enterprises is a plus
  • Team player with strong interpersonal skills
  • Passionate for client service

For interested applicants, do send in your resume to hr@cashshield.com now!

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