Technical Account Manager

Key Responsibilities

  • Act as the point-of-contact between the client and internal team for all technical activities post launch; work closely with internal team to provide prompt and professional troubleshooting for any technical challenges faced by clients
  • Pro-actively monitor CashShield’s Integration health for clients
  • Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
  • Be the expert in CashShield’s product and provide high quality professional technical consultation and support to drive high level of client satisfaction
  • Be the voice of the clients and work with internal team to manage clients’ feature request prioritization
  • Pro-actively advocate for CashShield’s product adoption by identifying opportunities which CashShield’s product can better fit in clients’ needs and technology
  • Assist clients in their upgrades and migration by providing technical support to ensure long-term success


  • Minimum Bachelor’s degree in Computer Science, Computer Engineering or related field
  • Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
  • Proficient in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
  • Strong customer focus with an ability to concurrently manage multiple tasks and projects in a fast-moving environment
  • Excellent written and oral communication and presentation skills to effectively communicate technical concepts to both technical and business audience

For interested applicants, do send in your cover letter and resume to now!



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